April 3, 2020

Engineering Services Technician

By administrator

Reports to: Engineering Service Manager

Responsibilities:

  1. Supports internal and external customers in the Cable/Telco area by providing onsite technical support.
  2. Trouble shoots and supports automated test stations and implements immediate repairs, while displaying exceptional professionalism, outstanding communication skills and top-notch customer service.
  3. Installs and maintains computer equipment, performing basic networking tasks and providing end user support.
  4. Resolves customer issues related to set top testing, handling all levels of product trouble shooting, which may require working with a test bench evaluating cabling, hardware and/or computer systems.
  5. Identify, track, document and communicate service-related issues and outcome.

 

Environment:

Daily production floor work environment, with industry leading test equipment.

 

Minimum Requirements:

    1. Education: 2-year degree preferably in Electronics Technician/ Technologist, Computer Science, or related discipline, certification in a technology field, or equivalent combination of formal training and work experience required.
    2. Experience in electronics troubleshooting/repair preferred.
    3. Experience with Windows and Linux systems, computer networks, system maintenance, and hardware and software debugging.
    4. Familiar with Telco industry including set top box theory, Cable modems, STB headend (DAC/DCNS)
    5. Functional knowledge of Microsoft office products, including Word, Excel, PowerPoint, Outlook, Visio etc. as well as Internet and LAN technology.
    6. Excellent communication skills. Should have a positive attitude, be self-motivated, hardworking, be a team player and able to work in a team environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

KNOWLEDGE

Must have working knowledge of Microsoft office and other computer related skills.

LANGUAGE SKILLS

Must have excellent communications skills, both verbal and written

MATHEMATICAL SKILLS

Must have strong math skills.

REASONING ABILITY

Must be skilled in analytical problem solving.

PHYSICAL DEMANDS

Ability to lift 25lbs and walk production floor as needed

SAFETY & REGULATORY COMPLIANCE

Working knowledge of Safety Compliance (OSHA, and state and local agencies)